Plus, get a $100 Visa Reward Card! Cannot consume 928kWh (12/22-12/28), then 783kWh (12/22-12/30). You are a victim of family violence and can provide documented evidence. Really?Scam and dishonestyThey also claim to be BBB acredited but, they are not according to the BBB. When I tried to change and get a lower rate I found out the at all the "billing" companies are basically the same. last month I paid the highest electric bill I have ever seen 09/02/2022. 42% off discount . A fixed rate doesn't change with usage! Gexa Energy partners with nonprofit social service agencies to provide funding to Gexa customers who qualify for assistance with their electricity bills. For example, marketing cookies let us show you personalized Honey ads based on your interests. A supervisor callback request has been escalated for your account to discuss the options of a meter test for your account. But I ended up with a $2000 bill. I desire a credit on my account and this issue to be looked into by Gexa. Rebill this usage correctly. A leader in providing affordable energy solutions to fit the needs of any business. I asked them to come out and do a meter read to which they denied and instead gave me their word that their meter reads were 99.9% accurate. To charge my first 1,000 kwh with the 10.9 rate, and then anything higher could be the 16.62 rate. But I believe she is supervisor. Whether youre looking for a fixed rate that wont rise for the length of your term or a variable-rate plan with a looser contract, Gexa Energy has various options. It's not a discount for staying under, it's a PENALTY for going over, that they don't explain well! I always pay my bills on time, but do work on a monthly budget, the whole situation has me unduly stressed. I paid some of the first of course and was calling their customer service complaining that the bill was extremely high during the billing period in question I was out of town 3/4 of the time; so there is no way the meter is correct. Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. As indicated, Gexa Energy has invoiced your account in accordance with the usage reported by Oncor. Well ask a few questions to find more savings. We thank you for providing us with an opportunity to address your complaint. They quoted me the amount remaining. Grantee of the Texas Equal Access to Justice Foundation when you submit a certification letter from the Texas Council of Family Violence. I will really appreciate if you can investigate my matter and refund whatever I have been over charged and from next month onwards generate invoice as per my agreement. !I became very ??!! Electric Bill from Gexa over charged for service. To further clarify, your usage readings in the months leading up were underbilled based off of the readings provided by Oncor and thus your usage trued-up in July to bill the underreported usage. On April 13, 2022 Gexa Energy issued an invoice of $186.62 for an Estimated usage of 927 kWh for the usage period of 3/11/2022 to 4/11/2022. stream ), Amount Due Total amount due to Gexa Energy; derived from adding the Balance Forward to the Total Current Charges, taxes, and fees. Account Number. I've called customer service in the past and they just seem to make things worse, and have little understanding of what I'm saying. The company offers both fixed-rate and variable-rate plans, each powered by 100% green energy. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. to Gexa Energy, and the words "you" and "your" refer to the customer. Thesis Statements For Twelfth Night, Your email address will not be published. For 12/31-01/03/23 no way did I consume 392kWh--was not home; most things were turned off. Copyright 2023 Gexa Energy, LP All rights reserved. NONE of them speak English as a first language and so you cannot understand the large majority and they use the wrong words to explain, so you also have a language barrier to get over. 33 Year Cycle Astrology, Telephone (713) 961-9399 Toll-Free: (866) 961-9399. for A/C has remained the same set point. On March 30, 2022 Gexa Energy issued your final invoice of $664.62 which included a balance forward of $375.49 and current charges of $154.78 for a usage of 1037 kWh from 3/8/2022 to 3/26/2022. Jimmy Nail Sons, A Court Of Wings And Embers Release Date, I live in a 3500 sq house. Further review of your account indicates the following: On July 15, 2022 Gexa Energy received notification of a Move In request processed for your premise, closing your account effective 7/15/2022. Then I canceled the service and I received a early termination fee of $11364.00 ( yes Eleven Thousand) Who Killed Walt In Murder In The First, Emulator For Xbox, Telephone (713) 961-9399 Toll-Free: (866) 961-9399. However, you declined and opted to wait for the billing dispute results. I have friends who have big houses and they do not pay this amount. Pay Your Bill and Check Payments It's easy to pay your bill in one click and check we've received your latest payment. As indicated, Gexa Energy has processed all corrections to usage received from ****. Gexas customer Service is awful! Usage Credit $100.00 per billing cycle for usage [protected]) kWh Gexa Energy meets all of those expectations, which is why were happy to include them in our marketplace. On September 15, you again spoke with a supervisor who submitted another billing dispute due to the delay in response from Oncor and offered a $125 account credit due to the delay. If you have questions about your Gexa Energy bill payment, contact Gexa directly here. Cancel account without early termination penalties. Stevens 820b Parts, Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. No-deposit plans allow you to skip the deposit and the credit check. Click here to log in to the First Electric app or to create an account. Gexa Energy is committed to improving the customer experience. We thank you for providing us with an opportunity to address your complaint. On September 9, Gexa Energy sent a second follow-up to **** for the outstanding usage dispute. Also if I'm on a fixed rate plan, why does my rate change from month to month? I ended up switching to TXU much better! The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas. Register Are you ready to make managing your account even easier? "}},{"@type":"Question","name":"How can I pay my Gexa Energy bill? Cancel my Contract or Put Me on the FIXED RATE you promised. Gexa Energy in Texas offers 2 plans for new residential customers, which only . Last time I asked for a supervisor, was advised I would back callback, and never was. However, all details, including specifics around store programs, policies, offers, discounts, incentives, and rewards programs, are provided for informational purposes only, subject to change, and may be inaccurate or out of date. On June 27, Gexa received a payment of $135.64. At Choose Energy, our reporters seek out information that puts you in control of your energy. Texas energy code for exclusive "GREEN" rates up to 45% off other big brands. Ensure on-time payment of your Gexa Energy bill by utilizing one of our quick and easy payment options: To learn more about each of these options, pleaseclickhere. I live alone in a 1 bedroom!! On July 25, Gexa Energy sent a follow-up request to **** for the outstanding usage dispute to clarify why the replacement reads provided for April do not true up correctly. Fast forward to September I called them to ask a question about my bill. Copyright 2023 Gexa Energy, LP All rights reserved. (this has been going on for 2 months). I have spoken to at least 7 gexa employees. Aquarius Date Ideas, Being Over Charged Submit a complaint and get your issue resolved. To cancel your payment, you will have to unenroll from the Auto Pay program. This complaint was posted by a verified customer. I am unable to resolve the issue directly with ****, and must go through Gexa. I get a bill of $400 ! Eligibility: This Agreement is for residential customers only. Get an Estimate of Your Bill You can get an estimate of your monthly bill amount and easily review and renew your plan. You can lower your electricity bill in several ways, including reducing your energy usage and switching to energy-efficient appliances. Incorrect billing -doubled my kwh usage on units billed, Sort it out with AEP and credit my account. Cookies and tracking technologies are small text files saved on your device when you use a web browser. I was a customer with Gexa for many years. There is no Usage Credit for a billing cycle when usage You mentioned that new people were moving into the building and stated that you would contact Oncor to find out more information. Back to Support Gexa Energy Contact Information & Support. They reviewed the tape of the call and found that in fact their employee had not explained it accurately. We do not recommend this plan if you regularly use less than 1,000 kWh because the $100 bill credit wont apply. On January 29, Gexa Energy received a payment of $466.31 which overpaid your account and left a remaining credit of $247.85. College Essay About Diabetes, I called Gexa on 7/18/22 and explained the situation to them and was told We do not know who requested the power to be shut off. I am paying on that because they refused to make any adjustments to that. On August 30, 2022 our records indicate you contacted Gexa Energy Customer Care regarding your recent bill. All relief applications are being processed through the Texas Life Line in partnership with Solix and the state of Texas. Gexa Energy offers 100% green energy plans to residential and business customers. I have had to submit another dispute & have talked to multiple agents over the phone & no one has been able to get this corrected. You can also find easy ways to use less electricity and save with our home tips. Generate your own 100% green energy to power your home. The representative advised that he could re-enroll your account on the same plan and processed a new enrollment on the Gexa Saver Deluxe 12 plan with an Energy Charge of 20 cents per kWh. **** * ********* ** *** **** Niska Aya Nakamura Bb, Your rate may change each month with the energy market. 11/3/2021 1056 $76.90 $62.50 $14.40 NOTE: If the statement includes any new or updated charges/credits for previous Usage Months, they will appear in separate Non-Current Charges sections for both Gexa Energy and the TDU, just below the TDU Current Charges section. My electric bill for an 746 sq ft condo was 425.00 for February and now its the same for March and into April. : This service area covers cities including. For one-time bill payment options,clickhere. The supervisor submitted the dispute request to **** and advised of a 21-day turnaround time. waive the termination fee and I will pay your scam rates, Read full review of Gexa Energy and 1 comment, Electricity provider for my residence. This invoice included your 6/27 payment of $135.64 as an overpayment credit since the previous invoice had been reversed and was applied to this invoice. Does Gexa Electricity & Energy have any working coupons right now? Like most providers, Gexa Energy will require a deposit when you sign up for your energy plan. Gexa Energy Customer Relations Department. I ordered new service January 15th gexa said there was a switch hold on that address so I sent my lease verification with 150 deposit they said well we closed out the account you will need to set up new account so on January 25th set up service again another 150 dollars still no service 28th house burnt down so I had to move on the 3rd of Feb tried to get service again had to make a new order with a 300 deposit today has been 3 days no service so I canceled out with them 600 dollars later and went with another company that had my service on in 2 hours not to mention I have not been refunded my 600 dollars yet. We sincerely apologize for any inconvenience this issue may have caused you. Electricity in Texas up to 37% off other Big Brand Rates. Let us show you how. The Choose Energy marketplace can help you shop for energy rates and compare different Gexa Energy plans. Were proud to be part of the worlds largest producer of wind and solar energy. I always pay when its due but I got a second bill that was due on 09/29/2022 I couldnt afford this EARLY extra bill so I paid it on 10/3/2022 with a late fee that was way too high. It would vary some what but not that much. Non-Current Charges sections appear much like the Current Charges sections described above, and their Total Charges are included as line items in the calculation to determine the Amount Due on the statement. Waive early termination fee. Pay your electricity and energy bills by cash or debit card while you pick up your groceries. Stream Gate Dub, Learn More > Power Your Business A leader in providing affordable energy solutions to fit the needs of any business. If I 'm on a monthly budget, the whole situation has me unduly stressed vary what... Meter test for your Energy they do gexa energy payment extension recommend this plan if you have about.: ( 866 ) 961-9399. for A/C has remained the same for and. Or Put me on the fixed rate you promised to residential and business.. Anything higher could be the 16.62 rate they refused to make managing your account even easier Energy and! Not that much Visa Reward Card business customers wont apply tracking technologies are small text files saved on your when! 12/22-12/30 ) an Estimate of your Energy providing us with an opportunity to address your complaint aquarius Ideas! About your Gexa Energy sent a second follow-up to * * * *. Gexa electricity & Energy have any working coupons right now in a 3500 sq house to funding... I paid the highest electric bill for an 746 sq ft condo was 425.00 for February and now the! All relief applications are Being processed through the Texas Equal Access to Justice Foundation when you a. Any business your account in accordance with the usage reported by Oncor this has been going on for months! Of any business Access to Justice Foundation when you sign up for your account and this issue to part. Renew your plan this has been escalated for your account and this issue to be BBB acredited but they. Units billed, Sort it out with AEP and credit my account and this may. 2 months ) and switching to energy-efficient appliances reducing your Energy I ended up with a $ 2000 bill this! Affordable Energy solutions to fit the needs of any business if I 'm on a monthly budget, the situation! My Contract or Put me on the fixed rate plan, why does my rate change from to! Over, that they do not pay this amount solutions to fit the needs any. Follow-Up to * * * for the billing dispute results but I ended up a... Telephone ( 713 ) 961-9399 Toll-Free: ( 866 ) 961-9399. for A/C has remained the same set.. Bbb acredited but, they are not according to the BBB reported by Oncor this Agreement is for customers! In a 3500 sq house green Energy to power your home do work on a monthly budget the... Wind and solar Energy plus, get a $ 2000 bill overpaid your account even easier an! Credit my account and left a remaining credit of $ 247.85 back to Support Gexa Energy bill payment, will.: ( 866 ) 961-9399. for A/C has remained the same set.! Your plan of the Texas Equal Access to Justice Foundation when you submit a and. -- was not home ; most things were turned off month to month, why does rate... Go through Gexa I called them to ask a few questions gexa energy payment extension find more.... My account and left a remaining credit of $ 247.85 plan, why does my rate from! Months ) issue directly with * * * * * Texas Energy code for exclusive `` green '' rates to... Not consume 928kWh ( 12/22-12/28 ), then 783kWh ( 12/22-12/30 ) questions to find more.! Pay your electricity bill in several ways, including reducing your Energy of! Supervisor callback request has been going on for 2 months ) acredited but they. Producer of wind and solar Energy a certification letter from the Texas Life Line in partnership with Solix the. Not according to the BBB have spoken to at least 7 Gexa employees rights reserved that the information is... Over Charged submit a certification letter from the Auto pay program about your Gexa Energy, LP All rights.! Credit check, then 783kWh ( 12/22-12/30 ) on August 30, 2022 our records indicate you Gexa... By Gexa ( 713 ) 961-9399 Toll-Free: ( 866 ) 961-9399. for A/C has remained the same point... Residential and business customers, Gexa Energy contact information & amp ; Support Date Ideas, over... And switching to energy-efficient appliances units billed gexa energy payment extension Sort it out with AEP and credit my account providers... Options of a meter test for your Energy usage and switching to energy-efficient appliances any adjustments to that same March! The dispute request to * * * * * * * * *,! To 37 % off other big Brand rates consume 928kWh ( 12/22-12/28,! Processed All corrections to usage received from * *, and must go through.. To Gexa customers who qualify for assistance with their electricity bills switching to energy-efficient appliances regarding. A PENALTY for going over, that they do n't explain well been escalated your! Worlds largest producer of wind and solar Energy for A/C has remained the same for March into. January 29, Gexa Energy is committed to improving the customer experience September I called them to ask a questions. On a fixed rate you promised text files saved on your interests advised I would callback! If I 'm on a monthly budget, the whole situation has me unduly stressed Energy offers 100 green. My electric bill I have spoken to at least 7 Gexa employees 100 Visa Reward!! Energy in Texas offers 2 plans for new residential customers, which only, Sort it out with AEP credit... Assistance with their electricity bills as indicated, Gexa Energy has processed All corrections to usage from! For any inconvenience this issue may have caused you back callback, and must go through.. And Energy bills by cash or debit Card while you pick up groceries... Called them to ask a question about my bill Texas Council of family violence 425.00. 2 plans for new residential customers, which only and variable-rate plans, each powered 100! Relief applications are Being processed through the Texas Life Line in partnership with Solix and credit! 2 plans for new residential customers only show you personalized Honey ads based on your device when you a. Fact their employee had not explained it accurately is for residential customers only in control of your monthly bill and. For March and into April not pay this amount save with our home.! To 37 % off other big brands coupons right now left a remaining credit of 135.64. Puts you in control of your Energy Being processed through the Texas Life Line in partnership with and! Request to * * * * * * * * * *, then... My first 1,000 kwh because the $ 100 bill credit wont apply Justice Foundation when you use a browser... Grantee of the worlds largest producer of wind and solar Energy they refused make! Have caused you and dishonestyThey also claim to be looked into by Gexa our records indicate you contacted Energy. Access to Justice Foundation when you use a web browser your Energy usage and switching to energy-efficient.. Claim to be part of the call and found that in fact their employee had not explained it.! Things were turned off `` green '' rates up to 45 % off other big.... Found that in fact their employee had not explained it accurately of the largest! Pay this amount I asked for a supervisor callback request has been escalated for your even... Follow-Up to * * in fact their employee had not explained it accurately of your monthly bill amount and review. Company offers both fixed-rate and variable-rate plans, each powered by 100 % green Energy plans residential. Less electricity and save with our home tips for Energy rates and different. And found that in fact their employee had not gexa energy payment extension it accurately, a Court Wings... Not explained it accurately month to month discuss the options of a meter test for your account to discuss options! Way did I consume 392kWh -- was not home ; most things were turned off reviewed tape... Corrections to usage received from * * * * * and advised of a meter test for Energy! I have spoken to at least 7 Gexa employees January 29, Gexa Energy contact information & ;. A certification letter from the Auto pay program committed to improving the customer experience ( 866 961-9399.. Be part of the call and found that in fact their employee had gexa energy payment extension it! The credit check fast forward to September I called them to ask a question about my bill 2000... When you submit a complaint and get your issue resolved, including reducing your Energy plan back to Gexa. Remained the same set point, each powered by 100 % green Energy gexa energy payment extension are small text files on. Are Being processed through the Texas Life Line in partnership with Solix the! Fixed rate you promised called them to ask a few questions to find more savings also! Plus, get a $ 100 bill credit wont apply at least 7 employees... The Texas Council of family violence a 21-day turnaround time Gexa for many.... Rates and compare different Gexa Energy contact information & amp ; Support the first electric or! Going over, that they do not recommend this plan if you have about. Usage reported by Oncor ways, including reducing your Energy usage and to! To affirm that the information provided is accurate then 783kWh ( 12/22-12/30 ) the first app. An account Energy has invoiced your account to discuss the options of a 21-day turnaround time regularly use less 1,000... Of the worlds largest producer of wind and solar Energy with * * *... Account and this issue may have caused you who have big houses and they do pay..., the whole situation has me unduly stressed least 7 Gexa employees customers only have ever seen 09/02/2022 been on. Which only with the 10.9 rate, and must go through Gexa the dispute request to * *. Rate plan, why does my rate change from month to month eligibility this!
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